FAQs
Frequently Asked Questions
Welcome to our FAQ page, where we address common questions about our services and provide essential information on restoration and mold remediation. At Feels Like Home Restorations LLC, we understand that dealing with property damage can be overwhelming, and we’re here to help you every step of the way. Browse through the questions below to find answers to some of the most frequently asked inquiries. If you have any further questions, please don’t hesitate to contact us.
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What services do you provide?
We offer a comprehensive range of restoration and cleaning services, including fire and water damage restoration, certified mold remediation, deodorizing of homes, offices, and vehicles, smoke and pet-odor removal, carpet and upholstery cleaning, furnace and duct sanitizing, storm-damage cleanup, and 24/7 emergency response. We also specialize in assisting clients with insurance claims to make the restoration process smooth and stress-free.
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How is a “restoration” company different from a regular cleaning company?
A restoration company goes beyond standard cleaning by addressing contamination, health hazards, structural damage, and issues like mold and mildew. Unlike regular cleaning services, restoration focuses on preventing further damage and ensuring the property is safe and habitable. Because damage from water, fire, or mold can worsen quickly, prompt professional response is essential to minimize long-term issues.
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Are there recognised standards or certifications you follow?
Yes, we follow strict industry standards and are certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the Indoor Air Quality Association (IAQA). For mold remediation projects, we also work with certified microbiologists to conduct clearance testing, ensuring the property is safe and compliant with industry best practices.
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Should I be concerned about mold in my home or business?
Yes, you should be concerned. While some mold spores are normal in indoor environments, elevated levels or visible growth can pose health risks—particularly for children, the elderly, and individuals with weakened immune systems. Mold can also cause structural damage if left untreated. The level of concern depends on the amount of mold, duration of exposure, and source of moisture.
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What should I do if I suspect mold, but I can’t see it?
If you suspect hidden mold, the first step is to identify and stop the source of moisture, such as leaks or high humidity. Next, contact a certified industrial hygienist or mold remediation specialist to conduct an inspection. Musty odors, water stains, or past water damage are signs that professional evaluation may be necessary.
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How can I tell if I have elevated mold spore levels?
Signs of elevated mold levels include visible growth, a persistent musty odor, or unexplained allergic symptoms. If there are no obvious signs, professional air or surface testing may be required to assess the extent of contamination. These tests can vary in cost and complexity depending on the size of the property and the level of concern.
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Can I use bleach to clean the mold myself?
No, using bleach is not recommended for mold cleanup. While bleach may remove surface mold temporarily, it does not eliminate root contamination and can leave behind dead spores that still pose health risks. Proper remediation involves removing affected materials, containing the area, thoroughly cleaning, drying, and taking preventive measures to stop mold from returning.
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Does the type of mold matter?
Yes and no. Some molds produce mycotoxins that can be more hazardous to health, but the main concern is not the specific type—it’s the presence of mold and the moisture that allows it to grow. Regardless of species, any mold growth indoors indicates a moisture problem that should be addressed promptly.
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Who is at higher risk from mold exposure?
Those at higher risk include infants, elderly individuals, pregnant women, people with asthma or other respiratory conditions, and anyone with a weakened immune system. Mold exposure can aggravate existing health issues, so if you suspect mold-related symptoms, it’s best to consult a physician for proper evaluation.
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What health symptoms can mold exposure cause?
Mold exposure can cause a variety of symptoms such as nasal or sinus congestion, coughing, wheezing, eye irritation, skin rashes, fatigue, and headaches. The severity and type of symptoms vary depending on the level of exposure, the mold species, and an individual’s sensitivity or pre-existing health conditions.
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How quickly should I respond to water or fire damage to prevent mold growth?
Immediate action is crucial—within 24 hours if possible. Mold can begin to grow rapidly in damp conditions, so prompt drying, cleaning, and removal of water-damaged materials are essential to prevent further contamination. Delaying response not only increases health risks but also significantly raises restoration costs.
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Will insurance cover mold or water/fire damage restoration?
Coverage depends on the specifics of your insurance policy and the cause of the damage. Sudden and accidental incidents are often covered, whereas gradual or preventable moisture problems may not be. Our team can assist you throughout the insurance claim process by documenting damage and communicating directly with your insurer.
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How much will mold remediation or damage restoration cost and how long will it take?
The cost and duration of restoration depend on the extent of the damage, type of materials affected, location of contamination, and the complexity of the drying or repair process. We provide an initial estimate after inspection, and if necessary, a detailed remediation protocol outlining the full scope of work.
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How do you prevent mold or damage recurrence after the job is done?
Preventing recurrence involves addressing the root cause of moisture, improving ventilation, maintaining proper humidity levels, and conducting regular inspections. We ensure the affected area is thoroughly cleaned, dried, and treated to prevent future growth. Proper maintenance and timely repairs are key to keeping your property safe and mold-free.